COVID-19 FAQs (updated May 19, 2020)

Posted on May 19, 2020

Dear Lakesiders,

Thank you for your support and ideas about the Chautauqua summer season and moving forward living in the new norms we’re all experiencing. Continue sharing your ideas so that we may include them in our future thoughts and discussions. As we learn more about COVID-19, we’re communicating regularly with our community.

For the most up-to-date news and decisions at Lakeside...

Sincerely,

Daniel Dudley
Lakeside Chautauqua, Acting President & CFO/COO


Coronavirus FAQs

What’s Lakeside doing to help fight the spread of COVID-19?

Lakeside is closely monitoring COVID-19 and following Gov. Mike DeWine’s 'Stay Safe Ohio' order for all businesses in Ohio. During this time, we encourage all Lakesiders to protect themselves and others by staying informed on the governor’s orders and practicing safe social distancing/gathering restriction protocols.

  1. Lakeside offices that have been closed to the public will open beginning May 18, including the Administration, Fountain Inn, Lakeside Chautauqua Foundation and Lakeside Chautauqua Realty (cottage rentals and home sales) Offices.
  2. Staff is reviewing daily reports on the spread of COVID-19 and monitoring how this may affect our summer season and overall operations at Lakeside Chautauqua. As we learn more, we’re communicating regularly with our community. For the most up-to-date news and decisions at Lakeside, visit lakesideohio.com/news, join our e-newsletter or follow Lakeside Chautauqua's official Facebook page.

What safety guidelines will Lakeside have in place for guests?

The Governor’s re-opening plans allow for certain activities and venues to be opened at Lakeside. The health and well-being of our Lakeside community is always our top priority. We are taking responsible and necessary precautions to minimize the spread of the virus. We are also ensuring compliance with government orders regarding programming venues and recreational facilities, which may impact your access to certain activities and amenities.

However, everyone needs to be aware of their own safety and whether they are high-risk related to COVID-19. We are Lakeside and we care about each other. We are counting on you to do your part to keep everyone in Lakeside safe.

With safety as our top priority, we have enhanced our high standards of cleanliness throughout our community.

Here is what Lakeside is doing to increase hygiene and infection prevention during COVID-19:

  • Conducting daily employee health checks/taking temperatures prior to each shift
  • Employees will be wearing masks at venues and public spaces
  • Emphasizing employees to have good hygiene, wash hands frequently and clean work spaces before, during and after shifts
  • Lakeside programming will be moved outdoors whenever possible to reduce the likelihood of transmission and to practice safe social distancing
  • Plexiglass barriers will separate employees and guests in areas of interaction whenever possible
  • Hand sanitizer available in public restrooms and in other select locations throughout Lakeside
  • Cleaning of shared equipment at shuffleboard, miniature golf, tennis, pickleball and sailing
  • Extra cleaning of high-traffic indoor areas: hotel lobbies, Hotel Lakeside porch and Administration Office
  • Additional cleaning of children’s areas like playgrounds when they are allowed to be open

Here is what Lakeside is not able to do to minimize COVID-19 risks:

  • We are not cleaning large public areas like the dock, beach, Pavilion decks and streets
  • We are not cleaning the numerous benches and picnic tables that are placed throughout Lakeside
  • There is no way that Safety Services and other Lakeside employees can constantly enforce COVID-19 recommendations, such as social distancing and wearing of masks. The State of Ohio and Ottawa County are not able to police it, and neither is our security team and Lakeside staff. It will take everyone in Lakeside doing their part and abiding by the rules this summer

Here is what we expect from you and your guests during your visit to Lakeside:

  • Protect you and your family as needed through the use of personal protective equipment, such as masks, social distancing and abiding by the recommendations and executive orders set forth by Government entities
  • To protect yourself and others, Lakeside recommends that guests wear masks in public spaces. There may be independently owned businesses (shops, restaurants, services, rentals, bed & breakfasts, etc.) in Lakeside that require customers to wear masks
  • Adhere to safe social distancing practices. Respect 6 feet of physical distance between you and others at all times
  • Bring and use hand sanitizer and wash hands frequently with soap and water
  • Bring and use sanitizing spray or wipes to sanitize benches and other seating
  • Bring and use sanitizing spray or wipes to wipe down picnic tables before and after eating
  • Obey "safe play” procedures outlined at each of the recreation venues
  • When in line at businesses, events and public restrooms, please follow the procedures for entering and exiting and proper social distancing
  • If you feel you have any symptoms at all, do not leave your cottage until all symptoms are cleared, or return home to quarantine
  • Immediately notify the Ottawa County Health Department at (419) 734-6800 and Lakeside at (419) 798-4461 if you have tested positive for COVID-19 during or after your visit to Lakeside

We will be communicating this information about “How we will act” with a handout at the gates that will be given to everyone entering Lakeside.

Again, we are Lakeside and we care about each other. We are counting on you to do your part to keep everyone in Lakeside safe.

Starting Friday, May 22, we will be selling Lakeside-branded masks for $11 at the Administration Office, located at 236 Walnut Ave.

What are the admission and parking fees this summer?

This summer, Lakeside will be offering simplified and reduced pricing for Season and Daily Chautauqua Passes, as well as parking. View 2020 Admission & Parking Fees.

Why is Lakeside charging admission and parking for the entire summer?

Operation of the gates is considered paramount to controlling access to Lakeside events and venues and maintaining a safe and secure environment for all, especially the kids that roam free within Lakeside during the summer months.

After deliberations with the Lakeside Chautauqua Board, it was decided that the gate should operate for the entire summer to provide the safety we need for the community and to cover the operating costs of Lakeside. Therefore, the Lakeside gates will be in operation from Memorial Day weekend until Labor Day weekend (excluding Monday, Aug. 31 through Thursday, Sept. 3, which will be free admission and parking).

The cost of operating Lakeside is significant and the revenue from the season helps pay those operating bills.

Roughly 72% of Lakeside’s funding comes in from April through August. Budgeted revenue for this year from all attendance-related activities, including season passes, daily gates fees, parking, hotels, groups and event fees totaled $5.8 million. Lakeside is expecting attendance-related revenue with the effects of the COVID-19 pandemic to be less than half of what was budgeted. Lakeside is taking this expected loss of revenue very seriously and is implementing immediate steps to reduce overall costs through cuts in staffing, operating and programming costs for 2020. It is going to be a difficult summer ahead.

Operating Lakeside involves many things that take staff and dollars every day.

Here are just a few examples:

  • Municipal Services/Maintenance is one of the largest costs of Lakeside. These costs include building maintenance and mechanical systems, upkeep of Security and Maintenance vehicles, utilities (electric, water, internet, etc.), insurance, real estate taxes, health and fire inspections/certifications and regulatory requirements of the Memorial Garden at Chautauqua Park. Other duties include Historic Preservation & Design Review Board (HP&DRB) procedures and oversight, management of construction projects and working with our vendors’ restaurants, shops and services, which operate from Lakeside-owned buildings.
  • Grounds work will be greatly reduced this year, but upkeep of the Memorial Garden and public parks and walkways will need to continue.
  • As recreation venues reopen, they will come with specific maintenance protocols. Tennis, pickleball, shuffleboard, sailing, wellness center, miniature golf and playgrounds will require a new level of cleaning. Lakeside has ordered new cleaning equipment and supplies to meet anticipated regulations.

The bottom line is that the gate fees are not just for shows and programming, they are also needed to operate all functions at Lakeside.

Why is Lakeside charging admission and parking during “Conference weeks?”

In the past, the weeks of Conferences operated without gates fees because the West and East Ohio Conferences of the United Methodist Church paid significant fees to Lakeside. These facility fees paid by the conferences allowed them to use all of Lakeside’s meeting spaces, but it also included operation of all of the functions of Lakeside (security, shuffleboard, lifeguards, etc.) for the safety and enjoyment of the conference attendees and their families and guests. The conferences are not here this June and therefore are not paying any fees for the operation of Lakeside. The gate fees are necessary during those weeks to cover operating costs of Lakeside.

What are gate hours for this summer?

Due to the effects of COVID-19, we have reduced the number of gate attendants and have closed some of our gate entrances for the summer. For details and gate hours, visit our 2020 Important Gate Information page.

When will Lakeside decide about summer programs?

Lakeside employees, the board and our partners are working to assess the Chautauqua summer season as we monitor COVID-19 and follow the state government and health official orders. We want to ensure that Lakesiders, staff and our community remain safe. Every week, Lakeside will update the community as we continue to monitor the situation and make appropriate decisions about the summer. This includes assessing events and activities; working with our entertainers, lecturers, presenters and preachers; and following the state government and health official orders.

Review updates made on May 7 about pillar programs and May 8 about Hoover Auditorium and our updated Memorial Day weekend schedule.

Will Lakeside have Spring Leaf Pick Up?

Spring Leaf Pick Up will take place from April 20-May 15. After May 15, homeowners must use paper yard waste bags, available at most hardware and big box stores, and place them outside for your regular trash pick up.

Why is Lakeside continuing construction work at places like Perry Park and the Pavilion?

The Pavilion and Perry Park projects are donor funded. For #GivingTuesday and on many other occasions, generous donors have placed their gifts in our trust for a specific project, which makes those dollars “restricted.” We can only spend the money on those specific projects. Also, these projects were underway before the pandemic hit, therefore, we have an obligation to finish them for public safety reasons.

Am I allowed to fish from the dock?

Fishing off the dock is permitted with social distancing protocols being practiced. Please note that the dock will be closed during inclement weather, high water and occasionally while construction is taking place at the Pavilion. If this is the case, fishing can be done along the lakefront.

What events have been cancelled or postponed so far?

Our board and staff are doing everything in our power to assess and monitor the COVID-19 situation and make clear decisions moving forward about our events and activities. In accordance with the orders and regulations implemented by Gov. Mike DeWine and with the guidance of our health system, Lakeside has cancelled or postponed the following events:

  • All recreational areas closed
  • Wellness Center closed
  • Orchestra Hall closed
  • Hoover Auditorium closed
  • Bradley Temple closed
  • The Underground/Teen Center closed
  • May 29-31: Mystery & Adventure Weekend, postponed to the fall
  • June 7-11: West Ohio UMC Conference
  • June 12-14: Youth Annual Conference
  • June 14-18: East Ohio UMC Conference, postponed to Sept. 25-27, 2020
  • June 22-26: Chautauqua Vocal Workshop, postponed to 2021
  • June 26-28: Chautauqua Choral Festival, postponed to 2021
  • July 12-14: Band Directors’ Workshop, postponed to 2021

To view Lakeside's updated schedule of events as it is finalized, visit lakesideohio.com/calendar.

How soon will Lakeside be making decisions about cancelling events?

Lakeside will be making decisions regarding events as we learn more from our state government and local health officials. We will strictly adhere to these guidelines and orders and implement appropriate standards for the health and safety of Lakesiders, staff and our community. View the following links for decisions about Spring Cleanup Day, Memorial Day Weekend and Mystery & Adventure Weekend. We will continue to monitor the situation and make appropriate decisions about the summer. This includes assessing events and activities; working with our entertainers, lecturers, presenters and preachers; and following the state government and health official mandates. Criteria for cancelling or postponing events will be measured with the following: 1.) The health and safety of Lakesiders, staff and our community 2.) Following appropriate state and health guidelines and mandates; including social distancing, restrictions on gathering limits, etc. 3.) The needed preparations and time to present events and activities and making determinations on how the affects COVID-19 mandates and guidelines may have on those preparations.

Review updates made on May 7 about pillar programs and May 8 about Hoover Auditorium and our updated Memorial Day weekend schedule.

Are the United Methodist Church Conferences being held in June?

Both the West Ohio and East Ohio Conferences of The United Methodist Church announced the postponement of their Annual Conferences due to the COVID-19 pandemic.

The West Ohio Annual Conference (WOC), originally scheduled to be held in Lakeside from June 7-11, will now be an abbreviated conference in September with location to be announced.

The East Ohio Annual Conference (EOC), originally scheduled to be held in Lakeside from June 14-18, will now be an abbreviated conference in September. We’re pleased to announce that this abbreviated conference will be held at Lakeside from September 25-27. For more details, please see the East Ohio Conference announcement below.

The Youth Annual Conference (YAC) of East Ohio, originally scheduled June 12-14, will not meet at Lakeside Chautauqua this summer. The decision on the date and details regarding YAC 2020 and other East summer camps will be provided after Conference Council on Youth Ministries (CCYM) meets April 25.

Thank you to all the staff from each conference and our own Lakeside Chautauqua staff who have worked tirelessly on the many effects COVID-19 has brought to our organizations. Please review important conference information and announcements here.

Can I get a refund if I purchased a Season or Daily Chautauqua Pass/Parking?

If you have already purchased passes at the original prices, please consider donating the difference back to Lakeside, or if you wish, you may receive a refund by gift card. To donate the difference, contact the Advancement Office at (419) 798-4461, ext. 246. To receive a refund by gift card, contact the Administration Office at (419) 798-4461 after June 1.

Can I get a refund of my hotel room or event deposit?

Lakeside will be reasonable and flexible about deposits. You can move your deposit to a later date or to the same time next year. Refunds will be assessed on an individual basis. Lakeside encourages guests to move their dates to a later time as an alternative to requesting a refund. Contact the Hotel Lakeside and Fountain Inn at (419) 798-4461, ext 230 or the Conference & Event Planning Office at (419) 798-4461, ext. 279.

Can I get a refund of my cottage rental deposit?

Lakeside Chautauqua Realty will be reasonable and flexible about cottage rental deposits. Because cottage rental availability varies from season to season, we’re unable to move deposits to 2021. Refunds will be assessed on an individual basis; contact the Lakeside Chautauqua Realty Cottage Rental Office at (419) 798-4461, ext. 334 or 348.

Am I able to make exterior changes to my cottage this summer?

No. Exterior work to cottages is not permitted during the gated Chautauqua season (from late-June to Labor Day).

When will the Campground open?

The state of Ohio has allowed campgrounds to open fully if they can meet required safety protocols. Resident campers were able to move in to the Campground last week and we will welcome transient campers on May 22, in time for Memorial Day weekend. We ask that campers familiarize themselves with and plan to abide by the State of Ohio’s new rules regarding campgrounds.

What recreation venues are open?

Some of Lakeside’s outdoor recreation venues will begin to open on May 26 if the weather over the next week allows our cleaning and preparation work to be completed by that time. We anticipate that miniature golf, shuffleboard, tennis and pickleball will open on Tuesday, May 26.

The protocols for opening swimming pools (including the Splash Park and baby pool) and fitness centers are more complicated, and we are reviewing how these protocols might be implemented at our facilities. We will update the community when and if we decide that these venues will open.

Playgrounds, basketball and sand volleyball courts and gaga ball remain closed, even if you have your own equipment. We will be reviewing the state and county health guidelines to determine when these will be able to open this summer and will continue to update the community when decisions are made.

The Lakeside Sailing Center is not considered a recreation venue but is considered boating/boating services. Therefore, the sailing center and Waterfront Information Center will be open and renting kayaks and stand-up paddleboards. Please note that sailboats are not available to rent this weekend. New safe operating procedures for all venues are being implemented this summer. Thank you for your understanding and cooperation with these new protocols.

In addition to recreation, other venues that are currently closed due to State of Ohio gathering restrictions include Hoover Auditorium, Orchestra Hall, Rhein Center, Heritage Hall Museum/Archives, Bradley Temple and The Underground/Teen Center. Outdoor teen programming will begin in late-June. Orchestra Hall will serve as our studio for Community Worship Services, lectures and presentations offered virtually as we ease into the summer.

Does Lakeside have a disinfection plan for the summer?

Lakeside will be working with employees to establish a new sanitation initiative to be implemented as facilities and programs are reopened and presented as mandates allow. We'll be concentrating on areas where Lakesiders share equipment, like shuffleboard, miniature golf, etc. We’re committed to ensuring the health and safety of all Lakesiders, staff and our community.

What restaurant, shops and services are open in Lakeside?

Most restaurants, shops and services in Lakeside will be open over Memorial Day weekend. To view hours of operation and safety protocols for those establishments, visit our Business District page. You can also view Lake Erie Shore & Islands list of local restaurants. However, please call ahead to find out information on hours of operation, carryout and delivery options.

many local restaurants are open for take-out and delivery. However, please call ahead to find out information on hours of operations, delivery and take-out options.

May I still make a charitable gift to Lakeside?

Yes. To make an online donation, visit lakesideohio.com/today, call (419) 798-4461, ext. 246 or mail your check directly to: Lakeside Chautauqua Foundation, 236 Walnut Ave., Lakeside, OH 43440. For the safety of our guests, residents, staff and community, we ask that you call head to make an appointment to speak with the Advancement Staff; call (419) 798-4461, ext. 246 or email advancement@lakesideohio.com. We thank you for all the ways you support Lakeside, and we hope that we can continue to count on your support in the months ahead.

Will early bird registration for special events be extended due to the uncertain times we find ourselves?

At this time, early bird registration for special events will not be extended. Should this change, Lakeside will post this information on our website registration pages.

Do we still need to pay our assessments and if so, how?

Yes. To make an assessment payment, please mail to: Lakeside Chautauqua, Attn: Accounts Receivable, 236 Walnut Ave., Lakeside, OH 43440 or drop in the mail slot at the Administration Office front door.

What does my homeowner assessment fee pay for?

Homeowner quarterly assessments cover trash, roads, tree damage from storms and some public facilities, like walkways and such. They do not cover everything else, like security, building maintenance, gate personnel and so much more.

Will events that don't involve crowds still take place, like the Art and Photography Shows?

This will depend on the rules and regulations mandated by the state government and health officials. Lakeside will implement decisions on gatherings, programs, activities and events based on these mandates and communicate protocols with the community.

Can smaller events like gazebo shows still go on as long as we social distance ourselves?

This will depend on the rules and regulations mandated by the state government and health officials. Lakeside will implement decisions on gatherings, programs, activities and events based on these mandates and communicate protocols with the community.

If my small wedding/event is under the max group number (whatever that may be at the given time), can I still hold my wedding/event at Lakeside?

This is all determined by the ‘Stay Safe Ohio’ order and restrictions on gatherings. While your guest list may only have a few people, it will require staff and other assistance from Lakeside. Gatherings with our Conference & Event Planning Office and will be managed on a case-by-case basis. We’re continuing to monitor and follow the requirements of the state government and health officials and will practice those restriction guidelines at Lakeside while they remain in place. Please contact the Conference & Event Planning Office at (419) 798-4461, ext. 279 to discuss your individual situation.

Has anyone in the Lakeside community (staff, homeowners, business owners, etc.) been infected by the virus? If so, are they/were they on the Lakeside grounds? Who is it so we may pray for them?

To our knowledge, no one has been infected in Lakeside at this time. However, we’re taking every precaution to ensure your health and safety, which is why it's vital that all Lakesiders follow the governor’s mandates of ‘Stay Safe Ohio’ and practice safe social distancing. As COVID-19 is extremely contagious, we don’t know where people have traveled from nor do we know exactly who is at Lakeside. Should someone be infected, due to legal restrictions and HIPAA/FERPA, we’re not allowed to disclose private information about people without permission from those families. As of May 20, 64 cases and 3 deaths have been reported in Ottawa County.

If Lakeside doesn't have a season, will Lakeside survive?

Yes. One thing we know, Lakeside has always been resilient. From the fires of the 1800s and the days of the Great Depression, to the war eras through the economic challenges of the decades, Lakeside has forged through and become stronger and more connected to its mission. We know through your love and financial support of Lakeside, we will work through this and continue to be the great community so many of you call home.

We invite you to consider making a gift TODAY to support the Lakeside Annual Fund and preserve the Lakeside experience for future generations.

What is Lakeside doing to help the local community?

Lakeside and Ward Catering are offering pre-ordered to-go meals to the local community on Thursdays. Limited quantities available. To view upcoming meal options and more information about pick-up and delivery, visit lakesideohio.com/calendar.

How can I help Lakeside?

Right now, the best way to help is to protect yourself and others by staying informed about the governor’s 'Stay at Home' mandate and practicing safe social distancing/gathering restriction protocols. As we navigate through these challenging times, you can:

  1. Make early donations to the Lakeside Fund. We thank you for all the ways you support Lakeside, and we hope that we can continue to count on your support in the months ahead.
  2. We’ll be relying on volunteers to help this season, starting with cleanup activities in May. Contact mahirsch@lakesideohio.com for details.
  3. Stay connected with Lakeside friends by writing letters or hosting Zoom/Facebook Messenger social gatherings.
  4. Volunteer to help deliver Ward Catering's to-go meals and grocery baskets. Contact conference@lakesideohio.com for details.
  5. Click here to continue sharing your ideas so that we may include them in our future thoughts and discussions
  6. For the most up-to-date news and decisions at Lakeside, visit lakesideohio.com/news, join our e-newsletter or follow Lakeside Chautauqua's official Facebook page.

Resources

Our partners at Lake Erie Shores & Islands have compiled helpful resources for you and your family, as well as a directory of your favorite local restaurants that are currently offering take out.