COVID-19 FAQs (updated July 3, 2020)

Posted on June 04, 2020

Dear Lakesiders,

Thank you for your support and ideas about the Chautauqua summer season and moving forward living in the new norms we’re all experiencing. Continue sharing your ideas so that we may include them in our future thoughts and discussions. As we learn more about COVID-19, we’re communicating regularly with our community.

For the most up-to-date news and decisions at Lakeside...

Sincerely,

Daniel Dudley
Lakeside Chautauqua, Acting President & CFO/COO


Coronavirus FAQs

What’s Lakeside doing to help fight the spread of COVID-19?

Lakeside is closely monitoring COVID-19 and following Gov. Mike DeWine’s 'Stay Safe Ohio' order for all businesses in Ohio. During this time, we encourage all Lakesiders to protect themselves and others by staying informed on the governor’s orders and practicing safe social distancing/gathering restriction protocols.

  1. Lakeside offices that have been closed to the public opened on May 18, including the Administration, Fountain Inn, Lakeside Chautauqua Foundation and Lakeside Chautauqua Realty (cottage rentals and home sales) Offices.
  2. Staff is reviewing daily reports on the spread of COVID-19 and monitoring how this may affect our summer season and overall operations at Lakeside Chautauqua. As we learn more, we’re communicating regularly with our community. For the most up-to-date news and decisions at Lakeside, visit lakesideohio.com/news, join our e-newsletter or follow Lakeside Chautauqua's official Facebook page.

What safety guidelines will Lakeside have in place for guests?

The Governor’s re-opening plans allow for certain activities and venues to be opened at Lakeside. The health and well-being of our Lakeside community is always our top priority. We are taking responsible and necessary precautions to minimize the spread of the virus. We are also ensuring compliance with government orders regarding programming venues and recreational facilities, which may impact your access to certain activities and amenities.

However, everyone needs to be aware of their own safety and whether they are high-risk related to COVID-19. We are Lakeside and we care about each other. We are counting on you to do your part to keep everyone in Lakeside safe.

With safety as our top priority, we have enhanced our high standards of cleanliness throughout our community.

Here is what Lakeside is doing to increase hygiene and infection prevention during COVID-19:

  • Conducting daily employee health checks/taking temperatures prior to each shift
  • Employees will be wearing masks at venues and public spaces
  • Emphasizing employees to have good hygiene, wash hands frequently and clean work spaces before, during and after shifts
  • Lakeside programming will be moved outdoors whenever possible to reduce the likelihood of transmission and to practice safe social distancing
  • Plexiglass barriers will separate employees and guests in areas of interaction whenever possible
  • Hand sanitizer available in public restrooms and in other select locations throughout Lakeside
  • Cleaning of shared equipment at shuffleboard, miniature golf, tennis, pickleball and sailing
  • Extra cleaning of high-traffic indoor areas: hotel lobbies, Hotel Lakeside porch and Administration Office
  • Additional cleaning of children’s areas like playgrounds when they are allowed to be open

Here is what Lakeside is not able to do to minimize COVID-19 risks:

  • We are not cleaning large public areas like the dock, beach, Pavilion decks and streets
  • We are not cleaning the numerous benches and picnic tables that are placed throughout Lakeside
  • There is no way that Safety Services and other Lakeside employees can constantly enforce COVID-19 recommendations, such as social distancing and wearing of masks. The State of Ohio and Ottawa County are not able to police it, and neither is our security team and Lakeside staff. It will take everyone in Lakeside doing their part and abiding by the rules this summer

Here is what we expect from you and your guests during your visit to Lakeside:

  • Protect you and your family as needed through the use of personal protective equipment, such as masks, social distancing and abiding by the recommendations and executive orders set forth by Government entities
  • To protect yourself and others, Lakeside recommends that guests wear masks in public spaces. There may be independently owned businesses (shops, restaurants, services, rentals, bed & breakfasts, etc.) in Lakeside that require customers to wear masks
  • Adhere to safe social distancing practices. Respect 6 feet of physical distance between you and others at all times
  • Bring and use hand sanitizer and wash hands frequently with soap and water
  • Bring and use sanitizing spray or wipes to sanitize benches and other seating
  • Bring and use sanitizing spray or wipes to wipe down picnic tables before and after eating
  • Obey "safe play” procedures outlined at each of the recreation venues
  • When in line at businesses, events and public restrooms, please follow the procedures for entering and exiting and proper social distancing
  • If you feel you have any symptoms at all, do not leave your cottage until all symptoms are cleared, or return home to quarantine
  • Immediately notify the Ottawa County Health Department at (419) 734-6800 and Lakeside at (419) 798-4461 if you have tested positive for COVID-19 during or after your visit to Lakeside

We will be communicating this information about “How we will act” with a handout at the gates that will be given to everyone entering Lakeside.

Again, we are Lakeside and we care about each other. We are counting on you to do your part to keep everyone in Lakeside safe.

Starting Friday, May 22, we will be selling Lakeside-branded masks for $11 at the Administration Office, located at 236 Walnut Ave.


What are the admission and parking fees this summer?

This summer, Lakeside will be offering simplified and reduced pricing for Season and Daily Chautauqua Passes, as well as parking. View 2020 Admission & Parking Fees.


Why is Lakeside charging admission and parking for the entire summer?

Operation of the gates is considered paramount to controlling access to Lakeside events and venues and maintaining a safe and secure environment for all, especially the kids that roam free within Lakeside during the summer months.

After deliberations with the Lakeside Chautauqua Board, it was decided that the gate should operate for the entire summer to provide the safety we need for the community and to cover the operating costs of Lakeside. Therefore, the Lakeside gates will be in operation from Memorial Day weekend until Labor Day weekend (excluding Monday, Aug. 31 through Thursday, Sept. 3, which will be free admission and parking).

The cost of operating Lakeside is significant and the revenue from the season helps pay those operating bills.

Roughly 72% of Lakeside’s funding comes in from April through August. Budgeted revenue for this year from all attendance-related activities, including season passes, daily gates fees, parking, hotels, groups and event fees totaled $5.8 million. Lakeside is expecting attendance-related revenue with the effects of the COVID-19 pandemic to be less than half of what was budgeted. Lakeside is taking this expected loss of revenue very seriously and is implementing immediate steps to reduce overall costs through cuts in staffing, operating and programming costs for 2020. It is going to be a difficult summer ahead.

Operating Lakeside involves many things that take staff and dollars every day.

Here are just a few examples:

  • Municipal Services/Maintenance is one of the largest costs of Lakeside. These costs include building maintenance and mechanical systems, upkeep of Security and Maintenance vehicles, utilities (electric, water, internet, etc.), insurance, real estate taxes, health and fire inspections/certifications and regulatory requirements of the Memorial Garden at Chautauqua Park. Other duties include Historic Preservation & Design Review Board (HP&DRB) procedures and oversight, management of construction projects and working with our vendors’ restaurants, shops and services, which operate from Lakeside-owned buildings.
  • Grounds work will be greatly reduced this year, but upkeep of the Memorial Garden and public parks and walkways will need to continue.
  • As recreation venues reopen, they will come with specific maintenance protocols. Tennis, pickleball, shuffleboard, sailing, wellness center, miniature golf and playgrounds will require a new level of cleaning. Lakeside has ordered new cleaning equipment and supplies to meet anticipated regulations.

The bottom line is that the gate fees are not just for shows and programming, they are also needed to operate all functions at Lakeside.


Why is Lakeside charging admission and parking during “Conference weeks?”

In the past, the weeks of Conferences operated without gates fees because the West and East Ohio Conferences of the United Methodist Church paid significant fees to Lakeside. These facility fees paid by the conferences allowed them to use all of Lakeside’s meeting spaces, but it also included operation of all of the functions of Lakeside (security, shuffleboard, lifeguards, etc.) for the safety and enjoyment of the conference attendees and their families and guests. The conferences are not here this June and therefore are not paying any fees for the operation of Lakeside. The gate fees are necessary during those weeks to cover operating costs of Lakeside.


What are gate hours for this summer?

The Lakeside gates are in operation from Memorial Day weekend until Labor Day (excluding Monday, Aug. 31 through Thursday, Sept. 3, 2020, which will be free admission and parking).

A Daily or Season Chautauqua Pass and Auto Pass are required to enter Lakeside during the gated season. As always, admission for children age 12 & under and guests over the age of 90 is free.

Due to the effects of COVID-19, we’ve reduced the number of our gate attendants this summer and have closed some of our gate entrances early.

For details and gate hours, visit our 2020 Important Gate Information page.


What can I do at Lakeside now?

Tennis & Pickleball: To play, you are required to make a one-hour court reservation online at lakesideohio.com/reservation. The Williams Tennis Campus and Hubbard Pickleball Center are open 9 a.m.-5 p.m. Monday-Saturday and 12-5 p.m. Sunday, weather permitting. Look for signage or see a Tennis/Pickleball staff member for safety and sanitizing protocols.

Magruder Hospital Fitness Center (located at the Wellness Center): Opened Monday, June 15. The hours of operation will be 7 a.m.-10 p.m. Monday-Saturday and 12-8 p.m. Sunday. Must be age 14+ to use the Fitness Room. Reservations will be required to access the fitness center. When reservations are made available, visit lakesideohio.com/reservation. Look for signage or see a Wellness Center staff member for safety and sanitizing protocols.

Shuffleboard: is open from 9 a.m.-9 p.m. Monday-Saturday and 12-9 p.m. Sunday, weather permitting. Every other court is open for play, and players are encouraged to wear masks. No reservation needed. See Shuffleboard staff for safety and sanitizing protocols.

Miniature Golf: is open from 10 a.m.-10 p.m. Monday-Saturday and 12-10 p.m. Sunday, weather permitting. The cost is $3.50/game; age 5 & under are free. No reservation needed. See Miniature Golf attendant for safety and sanitizing protocols.

Waterfront Information Center/Boat Rentals: are open and renting kayaks and stand-up paddleboards. At this time, sailboat rentals are available to Society of Old Salts (S.O.S.) members only. Hours of operation for the Waterfront Information Center/Boat Rentals are 10 a.m.-5 p.m. Monday-Saturday and 12-5 p.m. Sunday. Waterfront boat rental reservations are taken until 4:45 p.m. See Waterfront Information Center staff for safety and sanitizing protocols.

Beach, Dock, Waterfront Swimming & Fishing: The beach and dock are open, but may close on days due to inclement weather, high water and occasionally while construction is taking place at the Pavilion. The waterfront is life-guarded from 10 a.m.-6 p.m. Monday-Saturday and 12-6 p.m. Sunday. Fishing off the dock is permitted with safe social distancing.

Dockside Worship: is held at 8:30 a.m. Sundays at the Steele Memorial Bandstand. This informal worship service near water’s edge includes prayer requests, a variety of Christian hymns and contemporary songs, an inspiring message and the Sacrament of Holy Communion (with individual commercially packaged communion kits). While some seating is provided in Bettinger Park, guests are encouraged to bring their own chairs and blankets and to practice safe social distancing. In the case of inclement weather, this service will be cancelled.

Lakeside United Methodist Church: posts pre-recorded videos of its worship services at lakesideohumc.com so that all may join in worship from their homes. Services are saved for four weeks. The Rev. Karen B. Graham leads services.

Community Worship: is livestreamed every Sunday at 10:30 a.m. You can view the livestream at lakesideohio.com/calendar, Lakeside Chautauqua's official Facebook page or the Lakeside Chautauqua YouTube page.

Administration Office: is open from 8 a.m.-5 p.m. Monday-Friday and 9 a.m.-1 p.m. Saturday.

Hoover Ticket Office: is open 10 a.m.-2 p.m. Monday-Saturday and 12-2 p.m. Sunday. Season Chautauqua Passes can be ordered online and picked up at the Hoover Ticket Office, located at 115 Third St.

Heritage Hall Museum & Archives: Opened Wednesday, June 10. Hours of operation for Heritage Hall Museum are 10:30 a.m.-12 p.m. and 1-4:30 p.m. Tuesday-Saturday, 1:30-4:30 p.m. Sunday. The Archives will be open by appointment only. For any research request, stop by the popup tent at the Museum from 1-4:30 p.m. Tuesday-Friday and 10 a.m.-4:30 p.m. Saturday. Look for signage or see a staff member for safety and sanitizing protocols.

Lakeside Chautauqua Foundation Office: For the safety of our guests and staff, we ask that you call ahead to make an appointment to speak with the Advancement Staff; call (419) 798-4461, ext. 246 or email advancement@lakesideohio.com. To make an online donation, visit lakesideohio.com/today, call (419) 798-4461, ext. 246 or mail your check directly to: Lakeside Chautauqua Foundation, 236 Walnut Ave., Lakeside, OH 43440. We thank you for all the ways you support Lakeside, and we hope that we can continue to count on your support in the months ahead.

Cottage Rentals: The Lakeside Chautauqua Realty Cottage Rental Office and Street Sotheby’s International Realty Office are taking weekly cottage rental reservations for summer 2020. Contact the Lakeside Chautauqua Realty Cottage Rental Office at (866) 952-5374, ext. 334 or 348 or check availability online. Contact Street Sotheby’s International Realty at (877) 798-1123 or check availability online.

Restaurants, Shops & Services: are open; view hours and safety protocols at lakesideohio.com/businessdistrict.

Hotel Lakeside Dining Room: is open for carryout and delivery on weekends: 4:30-7:30 p.m. Friday, 11:30 a.m.-2:30 p.m. & 4:30-7:30 p.m. Saturday, and 11:30 a.m.-2:30 p.m. Sunday. To place an order, call (419) 798-4461, ext. 257 and pay by credit card over the phone. If you choose to have your order delivered, food will be left at your doorstep. If you choose to pick up your order, you will be given a time to come to the Hotel Lakeside courtyard (behind the hotel) at 150 Maple Ave. and staff will bring out your order when it's ready. The dining room will slowly transition to offer table side service at the hotel's outdoor courtyard and dining room in the coming weeks.

Lakeside Laundromat: is open and now operated by two young families, the Linvilles and Rinaldos. Hours are 10 a.m.-6 p.m. daily. For more information, visit the Lakeside Laundromat Facebook page.

Lakeside Chautauqua is grateful to Tom and Marcy Winkel for their years of service working as proprietors of the Lakeside Laundromat. The laundromat has played a significant role in the Lakeside experience for many families, friends and guests. We wish Tom and Marcy luck with all their future endeavors.

Campground: is open for the summer. The Campground offers full hookups, as well as tent camping sites. For reservations, contact (866) 952-5374, ext. 230 or campground@lakesideohio.com. For more information, visit lakesideohio.com/campground.

Public Restrooms: are located at the Pavilion, Bluebird Café, Bettinger Park near Shuffleboard, Upper Room near World Next Door, pool east outdoor and Wesley Lodge (as needed).

Shuttles: Shuttles are currently running from 7 a.m.-9 p.m. Sunday-Thursday, with the last pick up at 8:50 p.m., and 7 a.m.-11 p.m. Friday-Saturday, with the last pick up at 10:30 p.m. The Mack Mobile is available for guests with limited mobility; call (419) 341-8247. Only one six-passenger shuttle will run Sunday-Thursday, and two six-passenger shuttles will run Friday-Saturday; one will act as the Mack Mobile.

Each cart will be sanitized in the morning and cleaned after a passenger exits. Clear partitions have been installed between each seat. Only the driver will be seated in the front seat. One passenger will be allowed per seat or two family members social distancing together. Protect yourself and others by wearing masks in public areas.

Recycling & Trash Services: are offered at 7 a.m. Tuesdays and Fridays through Labor Day weekend. Recyclables and trash may also be taken to the large receptacles across from the South Gate Parking Lot year-round.


Are the Pool, Baby Pool and Splash Park open?

The Pool at the Grindley Aquatic & Wellness Campus is open with new procedures, online reservations and safety protocols in place during the hours of operation.

The pool will be available for open swim in 90-minute time slots. Reservations may be made 24 hours in advance. Chairs and tables are available for use but cannot be moved as they are placed to provide 6 feet of space for social distancing. It is up to swimmers to maintain social distancing while in the water.

Monday, Wednesday, Friday & Saturday

  • Lap Swim: 7:30-8 a.m., 8-8:30 a.m, 8:30-9 a.m., 9-9:30 a.m.
  • Open Swim: 10-11:30 a.m.
  • Open Swim: 12-1:30 p.m.
  • Open Swim: 2-3:30 p.m.
  • Open Swim: 4-5:30 p.m.
  • Open Swim: 6-7:30 p.m.

Tuesday & Thursday

  • Lap Swim: 7:30-8 a.m., 8-8:30 a.m, 8:30-9 a.m., 9-9:30 a.m.
  • Open Swim: 10-11:30 a.m.
  • Open Swim: 12-1:30 p.m.
  • Open Swim: 2-3:30 p.m.
  • Open Swim: 4-5:30 p.m.
  • Lap Swim: 6-6:30 p.m., 6:30-7 p.m.

Sunday

  • Open Swim: 12-1:30 p.m.
  • Open Swim: 2-3:30 p.m.
  • Open Swim: 4-5:30 p.m.

The Baby Pool and Splash Park remain closed at this time. The high lake water and storm debris, as well as the State of Ohio regulations are making it difficult to open these venues at this time. We will revisit this decision as the summer progresses.


Will there be fireworks on the Fourth of July?

Fireworks will begin at 9:45 p.m. Saturday, July 4. A barge will launch the fireworks starting from the west end of the lakefront (near the Gundlach Garden) and travel east until Perry Park so that all can practice safe social distancing along the entire lakefront. Watch for signs at the Pavilion about dock closure for the day. Please note: guests are not permitted to reserve space for the fireworks until Saturday, July 4. Blankets and chairs may be removed by staff if necessary. In the event of inclement weather, the fireworks will be moved to Sunday, July 5.

More information about what's planned for Fourth of July will be sent soon.

What’s is now open?

Hotel Lakeside & Fountain Inn: will open on Friday, June 19. Hotel industry COVID-19 housekeeping standards and cleaning protocols are being implemented. To make a reservation for Hotel Lakeside, visit lakesideohio.com/hotellakeside. To make a reservation for the Fountain Inn, visit lakesideohio.com/fountaininn.

Farmers’ Market: Lakeside hosts a bi-weekly Farmers’ Market on Tuesdays and Fridays from June 23-Sept. 4. This year, the market has relocated to the greenspace around the Lakeside Schoolhouse to practice safe social distancing. Lakeside has designated 8:30-9 a.m. on Tuesdays and Fridays as an early shopping time for those with health issues. The Farmers’ Market will open to all Lakesiders at 9 a.m. Read more...

Rhein Center Classes: The Rhein Center will offer virtual and outdoor classes beginning Monday, June 22. For the 2020 season, class registration will be available online or by phone at (419) 798-4461, ext. 276. There will be no in-person registration. Registration and payment for all virtual classes is open. Registration and payment for weekday onsite classes begins each Thursday at 8 a.m. the week before the class starts and continues through the week, subject to availability. For more information, visit lakesideohio.com/classes.

Lakeside (Virtual) Art Show: View the virtual 64th Annual Lakeside Art Show gallery. The Art Show is a non-juried show that awards prizes for a variety of two-dimensional artwork created by artists of all ages. Though we cannot hold the show as usual in the lobby of Hoover Auditorium, it will carry on in a virtual format!

Artists are asked to submit photographs of their work to be displayed online from June 23 to July 25. Cash prizes will be awarded for 1st, 2nd, 3rd place and Honorable Mention in Adult and Teen categories. Non-cash honors include the People’s Choice Award, the Laura J. Werden Lakeside Award and the Neil Glaser Watercolor Award.


I want to plan my family vacation. What does Lakeside have planned for the summer?

To view our most up-to-date schedule of events, visit lakesideohio.com/calendar. As programs and events are finalized, we will be updating the calendar. You may have to ‘refresh’ to view changes, as we are making updates every day. Also, download the Lakeside app for events.


Where can I access Wi-Fi at Lakeside?

Free Wi-Fi is available from the Hoover Auditorium porch and Pavilion East and West Decks. Username is lakeside; password is season2020. Coffee & Cream, the Lakeside Laundromat, Bluebird Café and the Lakeside Women’s Club provide Wi-Fi for patrons. Hotel Lakeside and Fountain Inn for overnight guests only. Wesley Lodge, South Auditorium, Wo-Ho-Mis, Campground and the Lakeside Dorm have Wi-Fi for those who rent or live in the facilities.


Where can I buy gift cards?

Lakeside offers Gift Cards as a way to pay for Daily, Weekly or Partial Day Chautauqua Passes, and even Season Passes! Gift Cards are available to purchase in values of any amount. To purchase gift cards, contact (419) 798-4461, ext. 349 or accounting@lakesideohio.com.

Adult Season Chautauqua Passholders can purchase discounted gift cards up to $600 in value at the discounted rate of 15% off. Gift cards are available in multiples of $200 in value for a price of $170 each. To purchase discounted gift cards, visit the Hoover Ticket Office, located at 115 W. Third St. Check the app for hours of operation.


Will Lakeside have Spring Leaf Pick Up?

Spring Leaf Pick Up will take place from April 20-May 15. After May 15, homeowners must use paper yard waste bags, available at most hardware and big box stores, and place them outside for your regular trash pick up.


Why is Lakeside continuing construction work at places like Perry Park and the Pavilion?

The Pavilion and Perry Park projects are donor funded. For #GivingTuesday and on many other occasions, generous donors have placed their gifts in our trust for a specific project, which makes those dollars “restricted.” We can only spend the money on those specific projects. Also, these projects were underway before the pandemic hit, therefore, we have an obligation to finish them for public safety reasons.


Am I allowed to fish from the dock?

Fishing off the dock is permitted with social distancing protocols being practiced. Please note that the dock will be closed during inclement weather, high water and occasionally while construction is taking place at the Pavilion. If this is the case, fishing can be done along the lakefront.


What events have been cancelled or postponed so far?

Our board and staff are doing everything in our power to assess and monitor the COVID-19 situation and make clear decisions moving forward about our events and activities. In accordance with the orders and regulations implemented by Gov. Mike DeWine and with the guidance of our health system, Lakeside has cancelled or postponed the following events:

  • Orchestra Hall closed
  • Hoover Auditorium closed
  • Bradley Temple closed
  • The Underground/Teen Center closed
  • May 29-31: Mystery & Adventure Weekend, postponed to the fall
  • June 7-11: West Ohio UMC Conference
  • June 12-14: Youth Annual Conference
  • June 14-18: East Ohio UMC Conference, postponed to Sept. 25-27, 2020
  • June 22-26: Chautauqua Vocal Workshop, postponed to 2021
  • June 26-28: Chautauqua Choral Festival, postponed to 2021
  • July 12-14: Band Directors’ Workshop, postponed to 2021

To view Lakeside's updated schedule of events as it is finalized, visit lakesideohio.com/calendar.


Are the United Methodist Church Conferences being held in June?

Both the West Ohio and East Ohio Conferences of The United Methodist Church announced the postponement of their Annual Conferences due to the COVID-19 pandemic.

The West Ohio Annual Conference (WOC), originally scheduled to be held in Lakeside from June 7-11, will now be an abbreviated conference in September with location to be announced.

The East Ohio Annual Conference (EOC), originally scheduled to be held in Lakeside from June 14-18, will now be an abbreviated virtual conference in September.

The Youth Annual Conference (YAC) of East Ohio, originally scheduled June 12-14, will not meet at Lakeside Chautauqua this summer.

Thank you to all the staff from each conference and our own Lakeside Chautauqua staff who have worked tirelessly on the many effects COVID-19 has brought to our organizations. Please review important conference information and announcements here and the EOC's most recent announcement here.


How do I handle my conference lodging arrangements?

West Ohio Conference (WOC)

  • Hotels/Cottage Rentals: Starting Monday, April 20, Lakeside staff will contact you directly by phone to process hotel and Lakeside Chautauqua Realty cottage rental cancellations and refunds. If renting through Street Sotheby’s International Realty or from individual homeowners, please contact them directly about cancellations and refunds.
  • Group Housing: Starting Monday, April 20, Lakeside staff will contact you directly by phone to process group housing rental cancellations and refunds. Wo-Ho-Mis check reimbursements will be a delayed process.

Youth Annual Conference (YAC) of East Ohio

  • Hotels/Cottage Rentals: Starting Friday, April 24, Lakeside staff will contact you directly by phone to process hotel and Lakeside Chautauqua Realty cottage rental cancellations and refunds. If renting through Street Sotheby’s International Realty or from individual homeowners, please contact them directly about cancellations and refunds.
  • Group Housing: Starting Friday, April 24, Lakeside staff will contact you directly by phone to process group housing rental cancellations and refunds. Wo-Ho-Mis check reimbursements will be a delayed process.

East Ohio Conference (EOC)

  • Hotels/Cottage Rentals: Starting Monday, June 8, Lakeside staff will contact you directly by phone to process hotel and Lakeside Chautauqua Realty cottage rental cancellations and refunds. If renting through Street Sotheby’s International Realty or from individual homeowners, please contact them directly about cancellations and refunds.
  • Group Housing: Starting Monday, June 8, Lakeside staff will contact you directly by phone to process group housing rental cancellations and refunds. Wo-Ho-Mis check reimbursements will be a delayed process.
  • Special Offer from Lakeside Chautauqua: We realize that Conference attendees have enjoyed the Lakeside Chautauqua experience over the years, and may be disappointed that they will not be coming in 2020. For that reason, both the Hotel Lakeside and Fountain Inn are pleased to offer the chance to visit us during our 2020 Chautauqua season. We will honor the negotiated Conference hotel rates ($99 + taxes/night for Standard Rooms, $119 + taxes/night for Suites, which is 50% - 70% off of our regular seasonal hotel rates) and will transfer your room deposit to a reservation with a new arrival date. Daily Chautauqua Pass and Auto Pass fees during the time of the stay would apply. Blackout dates: July 3 & July 4. Other blackout dates may be added at the discretion of management.

Can I get a refund if I purchased a Season or Daily Chautauqua Pass/Parking?

If you have already purchased passes at the original prices, please consider donating the difference back to Lakeside, or if you wish, you may receive a refund by gift card. To donate the difference, contact the Advancement Office at (419) 798-4461, ext. 246. To receive a refund by gift card, contact the Administration Office at (419) 798-4461.


Can I get a refund of my hotel room or event deposit?

Lakeside will be reasonable and flexible about deposits. You can move your deposit to a later date or to the same time next year. Refunds will be assessed on an individual basis. Lakeside encourages guests to move their dates to a later time as an alternative to requesting a refund. Contact the Hotel Lakeside and Fountain Inn at (419) 798-4461, ext 230 or the Conference & Event Planning Office at (419) 798-4461, ext. 279.


Can I get a refund of my cottage rental deposit?

Lakeside Chautauqua Realty will be reasonable and flexible about cottage rental deposits. Because cottage rental availability varies from season to season, we’re unable to move deposits to 2021. Refunds will be assessed on an individual basis; contact the Lakeside Chautauqua Realty Cottage Rental Office at (419) 798-4461, ext. 334 or 348.


Am I able to make exterior changes to my cottage this summer?

No. Exterior work to cottages is not permitted during the gated Chautauqua season (from late-June to Labor Day).


What recreation venues are open?

Miniature golf, shuffleboard, tennis and pickleball are currently open, weather permitting.

The protocols for opening swimming pools (including the Splash Park and baby pool) and fitness centers are more complicated, and we are reviewing how these protocols might be implemented at our facilities. We will update the community when and if we decide that these venues will open.

Playgrounds, basketball and sand volleyball courts and gaga ball remain closed, even if you have your own equipment. We will be reviewing the state and county health guidelines to determine when these will be able to open this summer and will continue to update the community when decisions are made.

The Lakeside Sailing Center is not considered a recreation venue but is considered boating/boating services. Therefore, the sailing center and Waterfront Information Center will be open and renting kayaks and stand-up paddleboards. Please note that sailboats are only available to rent to Society of Old Salt (S.O.S.) members. New safe operating procedures for all venues are being implemented this summer. Thank you for your understanding and cooperation with these new protocols.

In addition to recreation, other venues that are currently closed due to State of Ohio gathering restrictions include Hoover Auditorium, Orchestra Hall, Rhein Center, Heritage Hall Museum/Archives, Bradley Temple and The Underground/Teen Center. Outdoor teen programming will begin in late-June. Orchestra Hall will serve as our studio for Community Worship Services, lectures and presentations offered virtually as we ease into the summer.


Does Lakeside have a disinfection plan for the summer?

Lakeside will be working with employees to establish a new sanitation initiative to be implemented as facilities and programs are reopened and presented as mandates allow. We'll be concentrating on areas where Lakesiders share equipment, like shuffleboard, miniature golf, etc. We’re committed to ensuring the health and safety of all Lakesiders, staff and our community.


What restaurant, shops and services are open in Lakeside?

Most restaurants, shops and services in Lakeside are open. To view hours of operation and safety protocols for those establishments, visit our Business District page. You can also view Lake Erie Shore & Islands list of local restaurants. However, please call ahead to find out information on hours of operation, carryout and delivery options.


May I still make a charitable gift to Lakeside?

Yes. To make an online donation, visit lakesideohio.com/today, call (419) 798-4461, ext. 246; mail your check directly to: Lakeside Chautauqua Foundation, 236 Walnut Ave., Lakeside, OH 43440; or visit the Lakeside Chautauqua Foundation Office/Legacy House at 217 Walnut Ave. We thank you for all the ways you support Lakeside, and we hope that we can continue to count on your support in the months ahead.


Will early bird registration for special events be extended due to the uncertain times we find ourselves?

At this time, early bird registration for special events will not be extended. Should this change, Lakeside will post this information on our website registration pages.


What does my homeowner assessment fee pay for?

Homeowner quarterly assessments cover trash, roads, tree damage from storms and some public facilities, like walkways and such. They do not cover everything else, like security, building maintenance, gate personnel and so much more.


If my small wedding/event is under the max group number (whatever that may be at the given time), can I still hold my wedding/event at Lakeside?

This is all determined by the ‘Stay Safe Ohio’ order and restrictions on gatherings. While your guest list may only have a few people, it will require staff and other assistance from Lakeside. Gatherings with our Conference & Event Planning Office and will be managed on a case-by-case basis. We’re continuing to monitor and follow the requirements of the state government and health officials and will practice those restriction guidelines at Lakeside while they remain in place. Please contact the Conference & Event Planning Office at (419) 798-4461, ext. 279 to discuss your individual situation.


Has anyone in the Lakeside community (staff, homeowners, business owners, etc.) been infected by the virus? If so, are they/were they on the Lakeside grounds? Who is it so we may pray for them?

To our knowledge, no one has been infected in Lakeside at this time. However, we’re taking every precaution to ensure your health and safety, which is why it's vital that all Lakesiders follow the governor’s mandates of ‘Stay Safe Ohio’ and practice safe social distancing. As COVID-19 is extremely contagious, we don’t know where people have traveled from nor do we know exactly who is at Lakeside. Should someone be infected, due to legal restrictions and HIPAA/FERPA, we’re not allowed to disclose private information about people without permission from those families. As of June 4, 107 cases and 17 deaths have been reported in Ottawa County.


What is Lakeside doing to help the local community?

Lakeside and Ward Catering are offering pre-ordered to-go meals to the local community on Thursdays. Limited quantities available. To view upcoming meal options and more information about pick-up and delivery, visit lakesideohio.com/calendar.


How can I help Lakeside?

Right now, the best way to help is to protect yourself and others by staying informed about the governor’s 'Stay at Home' mandate and practicing safe social distancing/gathering restriction protocols. As we navigate through these challenging times, you can:

  1. Protect yourself and others by staying informed about the governor’s mandates and practicing safe social distancing/gathering restriction protocols.
  2. Make early donations to the Lakeside Fund or commit to a monthly gift. We thank you for all the ways you support Lakeside, and we hope that we can continue to count on your support in the months ahead.
  3. We’ll be relying on volunteers to help this season, join our newly established Volunteer Corps. For more information, visit our Volunteer page.
  4. Stay connected with Lakeside friends by writing letters or hosting Zoom/Facebook Messenger social gatherings.
  5. Volunteer to help deliver Ward Catering's to-go meals and grocery baskets. Contact conference@lakesideohio.com for details.
  6. Click here to continue sharing your ideas so that we may include them in our future thoughts and discussions.
  7. For the most up-to-date news and decisions at Lakeside, visit lakesideohio.com/news, join our e-newsletter or follow Lakeside Chautauqua's official Facebook page.

Resources

Our partners at Lake Erie Shores & Islands have compiled helpful resources for you and your family, as well as a directory of your favorite local restaurants that are currently offering take out.