Receiving Your Online Passes

When purchasing your Chautauqua Passes and Auto Passes online, there are two ways to receive your passes: by mail or Will Call pick up.

If you choose Mail, your passes may take up to 14 days to be delivered to your home. If you purchase passes within 14 days of arrival, Will Call pick up will be the only option online.

If you choose Will Call, that means we will hold your prepaid passes at the Welcome Center (near the Route 163/South Gate Parking lot) for pick up when you arrive to Lakeside. Will call is short for “Will call for,” which is another way of saying “will come and get.”

Please note that you can’t print online passes from home or present them to the gate attendant from your phone.



Will Call Location

Will Call is located inside the Welcome Center (near the Route 163/South Gate Parking Lot). Please note: there is not a drive up window at the Welcome Center. Short-term parking spaces are located outside the building. Please use the stairs or the wheelchair accessible ramp to get to the Welcome Center. Once inside, pick up your passes from the attendant at the desk.

DIRECTIONS

Welcome Center/Will Call Hours

7 a.m.-11 p.m. Monday-Friday

7 a.m.-11 p.m. Saturday

7 a.m.-11 p.m. Sunday

If you’re arriving after Will Call hours, your passes can be picked up at the Fifth Street Gate Entrance off North Shore Blvd.


Help Desk

For guests who have issues with Chautauqua Passes and Auto Passes, please visit the Welcome Center (near the Route 163/South Gate Parking Lot). Short-term parking spaces are located outside the building. Please use the stairs or the wheelchair accessible ramp to get to the Welcome Center. Once inside, speak with an attendant at the desk to resolve your issue.



Barcodes & Ticket Scanning

A unique barcode and number will be printed on each Chautauqua Pass (even Season Chautauqua Passes). Starting Memorial Day weekend and continuing through the summer, every guest (adult, youth, child, season pass holder and employee) will be required to hand their Chautauqua Pass to the Gate Attendant to have their barcoded pass scanned when entering and exiting the gates. Read more…